Bank Account Terms and Services

Electronic Funds Transfer Services

The Bank provides various electronic funds transfer services to you. In connection with this, the Bank Account may be able to accommodate the following types of transactions:

• Acceptance of direct deposits;
• Acceptance of any other recurring deposit to your Bank Account;
• Acceptance of automated clearinghouse (ACH) debits for recurring transfers debiting funds from your Bank Account based on authorizations you have given to a third party;
• Point-of-Sale and card transactions originated using a Bank-issued card.

If you believe your card or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission, contact the platform immediately.. You will need to include your Bank Account information, the date of the theft or unauthorized transaction and the amount at issue.

If your statement shows any electronic funds transfer you did not make or authorize, notify us at once. If the Bank does not complete a transaction from your Bank Account on time or in the correct amount, the Bank is not liable for any failed transaction if, through no fault of the Bank, you do not have enough money in your Bank Account to cover a transaction, if the ATM or device does not have enough cash or is not working properly (and you knew about the breakdown when you started the transfer), if circumstances beyond the Bank’s control prevent the transaction, if the merchant requests authorization for an amount greater than the purchase amount, or if there are other exceptions stated in this Bank Agreement or as provided by law. If you have instructed the Bank in advance to make regular payments out of your Bank Account, you can stop any of these payments. You must, however, call the platform in time for the Bank to receive your request three (3) Business Days or more before the payment is scheduled to be made. If you call to stop payment, the Bank requires that you submit your request in writing within 14 calendar days after you call. The written confirmation can be submitted electronically. If you provide us with a written stop-payment instruction at least three (3) Business Days prior to the scheduled transfer date, and we fail to act on such written instruction, we will be liable for your losses or damages. Oral instructions shall not be accepted or effective.

If the recurring payments vary in amount, your payee is obligated to provide you with notice of when the payment will be made and how much it will be 10 calendar days in advance of a scheduled payment. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

If you have arranged to have direct deposits made to your Bank Account at least once every 60 days from the same person or company, the person or company making the deposit should tell you every time they send the Bank the money. You will get a monthly Bank Account statement unless there are no transfers in a particular month. In any case, you will get the statement at least quarterly.

In Case of Errors or Questions About Your Electronic Transfers: Contact the platform as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. Customer complaints, disputes, or error resolution matters related to regulated financial services may be handled by or escalated to the Bank as required by applicable law. The End User agrees to cooperate fully in the investigation and resolution of such matters